Successful Customer Settlement Strategies
Periodic settlements are inevitable when doing business in the retail sector. Reaching successful settlements when managing customer deductions requires thorough planning, collaboration, and follow through.
This informative session provides insights on the key elements and critical steps for successful customer settlements, drawing on relevant case studies. The session stresses the importance of working collaboratively with trading partners to assure buy-in and addresses various ways to compile, prepare, and present information to customers depending on whether the underlying deductions are valid or invalid. We will provide tips on developing the action steps and accountability needed to ensure your strategies are successful.
Topics will include:
- 7 Key Steps of Settlements
- Developing the necessary actions steps
- Gaining customer “buy-in”
- Taking corrective action
- What to do when “you were wrong”
- What to do when “you were right”
- Review of Case Studies
There will be time at the end of the session for questions. Attain Academy uses WebEx to deliver each webinar, so you can attend from the convenience of your office. Or invite your entire department and listen from your conference room for the same price.
CEUs: 0.15 per registered attendee