Are deductions and chargebacks dragging down your bottom line? If so, this valuable educational experience might be just what you need to Take Control of Deductions. Riemer Reporting Service is pleased to partner with Jessica Butler of Attain Consulting Group to offer its members web-based deduction seminars designed to help companies Improve Profitability by Reducing & Controlling Deductions. Offering practical tips and proven strategies, these Attain Academy sessions will help you gain valuable knowledge and learn about best practices without ever leaving the office.
Jessica Butler is the founder of Attain Consulting Group. Creating Attain after discovering her passion and talent for helping companies reduce chargebacks and deductions, Jessica is still personally involved with every client. Known throughout the industry as an expert and thought leader in the area of deduction management and negotiation, Jessica is frequently published and is a highly sought-after speaker at conferences and seminars. Through the creation of Attain Consulting Group’s Compliance Advisory Board, Jessica leads a prestigious group of companies in the development of Best Practices surrounding current chargeback and deduction issues.
Learn how to reduce, control, and proactively manage deductions; a thorough grounding in each type of deduction will be provided, along with best practices in several critical areas.
Successful negotiations start with the proper preparation. This session provides tips & strategies for achieving success in negotiations with customers, suppliers, and even people in your own company. Learn how to treat negotiation as joint problem solving that can help strengthen a relationship. Topics include, preparing for negotiation sessions using a “negotiation checklist,” thinking through likely objections, tips to sharpen your verbal and non-verbal communications skills, words to use/avoid during negotiations, what to do when someone says “no” and how to deal with “difficult” people.
This session provides insights on key elements and critical steps for successful customer settlements, drawing on relevant case studies. Stresses the importance of working collaboratively with customers to assure buy-in and addresses various ways to compile, prepare, and present information to customers depending on whether the underlying deductions are valid or invalid. Provides tips on developing the action steps and accountability needed to ensure that strategies are successful.
Interested in online deduction training, but unable to attend the special Riemer sessions? Riemer members are eligible to enroll in any Attain Academy deduction session and receive a 20% discount from standard Academy rates. For more information on individual courses, a schedule of sessions, and to enroll in Attain Academy sessions, visit Attain Academy’s web site. To receive your member discount, enter “RIEMER08” in the coupon code box when enrolling.
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